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| Frequently Asked Questions |
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- Can I make my vehicle faster?
- Are these vehicles legal in my state?
- How much assembly is required?
- Where can I obtain replacement parts if needed?
- How do I start my Moped Scooter?
- What method of payment do we accept?
- Do you ship to multiple shipping addresses?
- What state must pay sales tax?
- Is scooterdealsinc.com website secure? What kind of security is used?
- If I place an order today, how long will delivery take?
- Do you ship to Alaska or Hawaii?
- Will I receive a shipping confirmation once my order ships?
- I got my tracking number and it doesn't work? What do I do?
- What do I do if my order is damaged?
- Why do you not ship the MSO/MCO Title along with my vehicle?
- How do i contact you?
- Whats the best way to check on the availability of a color or motorized vehicle?
- Where are your locations?
- Do you offer free shipping?
- I watched some of your videos do you recommend doing those tricks?
- Can I make my vehicle faster?
All atvs, dirt bikes, go karts, sandrails, dune buggys, mini choppers, mopeds, scooters, pocket bikes, motorcycles can be made to go faster by improving fuel, air and exhaust flow. It should also be noted here that typically performance kits void manufacturer warranties. They often also make reliable engines less trustworthy, usually in proportion to the extremeness of the modification.
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- Are these vehicles legal in my state?
Vehicles sold on this site are legal in most states. Each state have different state laws and requirement. Please check with your local DMV for state specific requirements such as registration, age requirements and helmet laws prior to any purchase. California residents require C.A.R.B. approval (California Air Resolution Board) to be legal in the state of California. Please note we do not ship to New York at this time.
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- How much assembly is required?
Most vehicles are 85% - 95% assembled. Assemblies are generally quick and easy if you're mechanically inclined. However, for your safety and the safety of your family, any necessary assembly or maintenance must be performed by a certified technician in order for warranty to be valid. To find a list of local technicians, please click on the "Find a Repair Shop" link under the Technical Support menu located at the bottom of our website. No mechanical assemblies required.
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- Where can I obtain replacement parts if needed?
We stock some parts in our warehouse. Parts can also be ordered directly from manufacture at any time. Part(s) under warranty are on an exchange basis. You must call the manufacturer to do this before sending parts in. Part(s) delivery may take, but not limited from 1-2 weeks. Most mechanical parts are universal and can be found at most local retail motorcycle and bike shops.
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- How do I start my Moped Scooter?
Step 1: Place scooter on parking stand (stand is located towards the rear of scooter next to kick starter).
Step 2: Put key into ignition and turn it to the (on) position. Note: Make sure kill switch is in the (on) position.
Step 3: Put unleaded gas into scooter (premium gas recommended).
Note: Make sure you have the fuel line connected to the carburetor. It is located on the left side of the bike underneath the seat there is a compartment that exposes the carburetor and what you are looking for will be either a brass nub 3/4 of an inch long or a hollow nub. You may not see it, however, you should be able to feel it if you are standing on the left side of the bike.
Step 4: Kick start scooter 6-7 times to build compression. Note: Do not pull on throttle or it will flood the carburetor.
Step 5: Now use the electric start (hold in rear left brake lever and press button on right that looks like lightening bolt). Hold for 3-4 seconds. Note: Do not hold it in any longer than 5 seconds at a time or you will burn the starter.
Step 6: Repeat sequence 6-7 times.
Step 7: Once started adjust idle speed if needed. Note: To adjust idle lift up seat and in engine compartment on the top towards the farthest side of the carburetor is a Gold Phillip screw attached onto a spring. Turn clockwise until it is set to your preference.
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- What method of payment do we accept?
Visa, Mastercard, Money order, Cashier's check, Bank wire, and Paypal are acceptable forms of payment. No personal checks or business checks will be accepted.
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- Do you ship to multiple shipping addresses?
We will ship to multiple shipping addresses besides the billing address. We reserve the right to refuse any order for any reason if shipping to a different address other than the billing address on file with your credit card company.
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- What state must pay sales tax?
We do not charge sales tax at all. We do not ship to New York.
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- Is scooterdealsinc.com website secure? What kind of security is used?
When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
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- If I place an order today, how long will delivery take?
Most orders are processed and shipped within 24 to 48 business hours from your date of purchase. Transit times take approximately between 1 to 10 business days for delivery depending on how far your delivery address is from our locations. We do not ship on Saturdays, Sundays or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. During holiday seasons, process period may extend, but not limited, to 3-5 business days. Transit time during holiday seasons may extend, but not limited, to 5-12 business days.
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- Do you ship to Alaska or Hawaii?
Yes, we ship to Alaska and Hawaii. However, additional freight charges will apply. Its $600 extra to ship to these locations.
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- Will I receive a shipping confirmation once my order ships?
Yes, we will e-mail you your freight company's information along with your tracking number once your order ships so you can track your order and delivery. As soon as we have your tracking number we will email it to you. Once you receive your tracking number, please contact your shipping company to schedule your delivery.
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- I got my tracking number and it doesn't work? What do I do?
It is possible that when you get your tracking number the shipment hasn't been picked up and scanned into the shipping companies system. You should wait about 12 hours before calling. Most likely its on the dock awaiting pickup!
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- What do I do if my order is damaged?
Unfortunately, minor shipping damages may occur at times.
Inspect your whole vehicle before signing the delivery receipt. In case of any damages presence, you must note the damages on the delivery receipt and have the driver sign in acknowledgement. Failing to do so will void the claim
All noted damages must be reported to ScooterDealsInc.com via e-mail within 3 days of delivery, no exceptions.
Please save original packing material for investigation by the shipping company. Please take pictures of the damaged boxes and vehicle and send the pictures to Scooterdealsinc.com within 3 days of delivery.
We will file shipping damage claim and the merchandise will be inspected by a representative from the shipping company.
We will ship you a replacement part(s) or refund after the claim is settled by the shipping company.
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- Why do you not ship the MSO/MCO Title along with my vehicle?
Anyone who has access to a motor vehicle and a copy of the MSO can legally title and register that vehicle under their name. Since all orders are shipped via third party LTL trucking companies, and unfortunately we have experienced lost shipments in the past, we choose to send your MSO via mail after you receive your vehicle safely. We have trained title professionals on staff to process and send out your MSO requests as little as 24 hours from the time you submit your title request so you can register your vehicle without any delay.
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- How do i contact you?
You can email us at info@scooterdealsinc.com, fill out the contact form, or call us at 1-888-292-9951 operators are standing by.
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- Whats the best way to check on the availability of a color or motorized vehicle?
The best way is to call us at 1-888-292-9951 or email info@scooterdealsinc.com and we will let you know what we have available for colors and styles. Availability questions will only be able to be answered Monday thru Friday 12 am to 8 pm eastern time. If your looking outside of those hours please email us at info@scooterdealsinc.com so we can handle your request when the warehouses reopen.
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- Where are your locations?
We have our corporate office located at 40 Brookedge Rd, Depew, New York 14043. Please note this is not a show room. No walk in sales permitted.
We also have shipping points in California and Texas.
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- Do you offer free shipping?
Some of our products have free shipping on them, while others have extra shipping charges on them. To find out if there is free shipping on an item the easiest way is to add the item to the cart and move thru the checkout process and you can see how much the shipping charge is if any. You can also email us at info@scooterdealsinc.com and we can tell you what the final cost will be.
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- I watched some of your videos do you recommend doing those tricks?
No, we have warnings on each of the pages regarding all of the videos. The disclaimer is as follows: Warning, do not attempt any of the stunts you see in these videos. These videos are for entertainment purposes only. By trying these stunts you can hurt or even kill yourself or other on lookers. When you ride be smart and safe to ride another day!
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